On Time Every Time With Knighton Tools
|About Us Knighton Tool Supplies Terms and Conditions|
About Us Knighton Tool Supplies are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the shop page.
Our Contact details:
Knighton Tool Supplies
17 Lothair Road
Telephone UK 0116 283 4021 Fax 0116 244 0289 Email firstname.lastname@example.org
Office Opening hours are 0800 - 16.00 hours Monday - Thursday
------------------------------------------------ 0800 - 15.00 hours Friday - closed Saturday & Sunday
Warehouse collection times are 0800 - 1600 hours Monday - Thursday
-------------------------------------------------- 0800 - 1500 hours Friday - closed Saturday & Sunday
The easiest way of contacting us via email: email@example.com
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit & debit card payments also Bacs and paypal payments.
WE REPORT ALL FRAUDULENT ORDERS AND SUSPECTED CASES OF FRAUD. We use a third-party fraud screening system to immediately trace suspected fraud. We do this for our protection as well as for yours.
You may send your credit card information via phone, fax, and email or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
This contract is for the supply and delivery of the item(s) specified on your order.
We cannot be held responsible, and accept no liability for, any failure in transmission by you and where, for whatever reason, your transmission is corrupted, fails to arrive, or arrives after an undue delay, or is received in an unintelligible form.
Nothing contained in this website amounts to an offer to supply the goods or services, and any order from a customer can be refused at our absolute discretion.
The products displayed on the site are illustrative only and the actual product delivered may differ in some respects.
Should you encounter any errors please inform us by email. Just click on the contact us button.
Any returns on damaged goods and shortages, should be notified within two working days. There are no returns on 'special orders'. The Company will not be liable for any damaged goods or injuries resulting from use of any products. The Company does not provide warranties on any merchandise. Any warranty or promises made by the manufacturers are solely their liability.
In no event shall the Company be liable for any special, incidental, indirect or consequential damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use of the information made available on this web site.
We believe that all prices are correct at time of publishing E & OE.
VAT is charged at 20% on all goods and services including any delivery charges supplied in the UK.
All prices are in Pounds Sterling All goods remain the property of the seller until full payment is received.
Prices are subject to change without notice. Specifications are subject to change without notice. Any errors on the online invoice will be corrected in the final invoice and you will be made aware of these changes.
Shipping And Handling All items, unless otherwise stated will be shipped via a secure carrier which means that all goods need to be signed for upon delivery. Please ensure that a trusted delegate is available to sign on your behalf if you the purchaser are unavailable.
Delivery Schedule Next business day delivery is available on all items within the online store (subject to stock availability
The property in the goods remains with Knighton Tool Supplies until payment has been received in full.
We will Endeavour to deliver all items ordered within 1-3 working days of receipt of order but delivery time cannot be guaranteed.
Back Orders Acceptance of your order will only take place when the goods are in stock available for despatch and your payment for the goods has cleared. If your item is not in stock, we will back order it for you. We will notify you by phone or email with details of the expected delivery date and any variations to price (if applicable) and give you the option whether or not to proceed with your order.
Tax Charges On all UK orders 20% VAT will be added.
Credit Card Security When the order is placed at our website, credit card numbers are securely encrypted. They are only decrypted after they reach our computer. They are not held in clear text on any part of web site.
Guarantee All goods supplied via this web site come with a manufacturers warranty.
Reaching Us If you need to reach us, please email us using the link on the shop page,
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Returns Policy If you are a consumer, you have a right to cancel this agreement at any time up to seven working days from the day after your receipt of the goods. In the event of cancellation by you, the goods must be returned to us at your expense. You may cancel your order by sending or delivering us a letter, fax or email. We cannot accept verbal cancellations unless these are confirmed by any of the methods just specified. After this period items will only be accepted back for credit at the discretion of Knighton Tool Supplies. In all cases the goods must have their original packaging and be in re-saleable condition. Return carriage to Knighton Tool Supplies will be as above but with the addition of a 25% handling charge. Credits will only be made once the goods have been inspected and authorised for return by Knighton Tool Supplies.
|Back Orders If your item is not in stock, we will back order the items for for you and despatch when available.|
|Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .|
|Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.|
|Reaching Us If you need to reach us, please email us on richard [at] knighton-tools [dot] co [dot] uk, alternatively, you can call on 01162834021 (International +44 01162834021) or fax us on 01162440289 or write to us at World Online Sales Division 17 Lothair Road Aylestone Park Leicester.UK LE2 7QE United Kingdom|
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
|Returns Policy Please contact us before returning any goods for any reason. If goods are supplied correctly to order we reserve the right to charge a 20% re-stocking fee.Also we do not credit any carriage charges under such circumstances.Please note with safety footwear we will exchange wrongly ordered sizes but its your responsibility to send the items back to us.They must be in an 'un worn' condition and be as they were originally shipped out.If their is no replacement ordered you will incurr a 20% re-stocking charge to cover our costs. The above does not cover special one off items ordered in or units requiring calibration. These items are non refundable.|
Distance Selling Regulations: The Right To Cancel
Your Rights to Cancellation under the Consumer Protection (Distance Selling) Regulations 2000.
This email confirmation satisfies the requirement under these regulations for us (the supplier) to supply you (the consumer) with written, durable information about your rights of cancellation of this order.
You have the right to cancel this order for any reason within 7 working days from the day after the date of receipt of the goods. Notice of cancellation should be made via phone on 0116 283 4021, by fax on 0116 244 0289, or by email to firstname.lastname@example.org
The goods should be returned to us at our registered address at your expense within 30 days and must be undamaged, unused and in the same condition as when received by you. Until such time as they are received into our premises, you are responsible for any loss or damage to those goods.
Once we have received the returned goods, we will refund the purchase price within 30 days. Our original carriage charges incurred when sending out the parcel are not refundable.
Your Statutory Rights are not affected